Help & Frequently Asked Questions


Frequenty Asked Questions

Do I have to be a paid DonateYourJunk.Com member to register and post junks listing?

No, anyone can become a registered user and post junks listing regardless of membership status. Registration and posting your junks are free of charge.

Is there a charge to post an item on DonateYourJunk.Com?

All postings of items for donation are free of charge. DonateYourJunk.Com does not take part in any way with the transaction between the junk owner and the party that is interested to get the item.

Am I going to get a bunch of spam or junk mail from DonateYourJunk.Com if I become a registered user or post an item?

The answer to this is No and Maybe. (1) No: Registered Users will not be added to an advertising mailing list. Registered users may occasionally receive emails from DonateYourJunk.Com alerting them to important user issues, but whenever possible we will post these alerts on our News and Updates page rather than send them by email. Unlike many web directories DonateYourJunk.Com does NOT participate in direct email marketing to users or members, nor do we sell or share your contact information with others. Please see our Privacy Policy. If you choose to include an email link in your posting, your actual email address will be concealed from non-registered users. (2) Maybe: While DonateYourJunk.Commail conceals your address from harvesting programs, remember that our site is open to the public. This means that if you include an email link in your posting, anyone can manually click on that link to send you a DonateYourJunk.Com mail message.

Do the junks listing provide any protection against spammers and email harvesting programs?

Yes. Email links in the junks listing are concealed from the public. Because your address is invisible, email harvesting programs can't capture it and spammers can't save it to their mailing lists. If you don't want to include an email link in your posting, then you must provide some other way for interested parties to contact you, such as a telephone or cell number.

Why doesn't my submission immediately appear in the junks listing after I submit or renew it?

Sometimes, new submissions and renewals are reviewed for accuracy and appropriate placement before posting. We work hard to review and post junks listing as quickly as possible, so most new postings typically appear within a few hours.

How are junks listing displayed and ranked?

When browsing, items are displayed in descending chronological order in all categories.

What are your specifications for photo that accompany a junk posting?

  1. File Format: Photos uploaded to our junks listing system must be either .jpg or .gif format. If your photo is in a different file format such as .bmp or .tif and you are not able to reformat it yourself, email it to info@DonateYourJunk.Com along with your junk ID number or title and we'll upload it for you. Photo collages are OK, but all images must be static, please do not submit animated files.
  2. File Size: The maximum file size for photos is 500K. As digital or scanned photos are typically larger than 500K, these files must be resized/compressed before uploading. You can do this yourself using commonly available photo editing tools such as Picasa from Google or Image Resizer for Windows XP. Please note we cannot provide technical support for these or any other photo editing tools; use at your own risk.
  3. Photo Dimensions (height/width): To allow your photo to display without scrolling, the maximum dimensions are 800 pixels high and 800 pixels wide. We crop/resize/compress nearly every photo that's uploaded, so don't worry if you don't have the tools to match these specs, we will do it for you.

I cant see the ad navigation links / Classified ad links aren't working / I see blank spaces instead of text

Your Internet Protection Software, Ad Blocking, or Anti-Popup software is the likely culprit. Many individuals and business networks are using Internet protection/ad blocking software such as Norton NIC, Google, etc. and leaving all default features turned on. These ad-blocking programs can interfere with your ability to navigate this and other commerce web sites by hiding and disabling legitimate links. Our site has been tested on Internet Explorer, Netscape, Opera, Mozilla, and Safari. If you're using a different browser and encounter difficulties while browsing our site, please let us know the name/version of your browser then contact your browser manufacturer for assistance.

I forgot my password / user name / password question.

You can retrieve your password quickly at http://DonateYourJunk.Com/user/remind_password_form/

Can't remember your user name or password question? Send your request to info@DonateYourJunk.Com

I have a question / comment / technical support issue.

Please write to us any time at info@DonateYourJunk.Com with questions, comments and feedback. We are always happy to hear from you.